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IT Support Contracts: Take Pains to Ensure That Your Needs Are Met

2008-02-28 16:49:00 by DuckPro in Take what you want, but leave Soft Reviews alone!
 
...support contracts should be complete and transparent, and should not confuse you with obscure wording. If there is some unavoidable legalese that you don't understand, discuss it with your IT support contractor and get clarifications in writing and agree the level of service you require so that the contractor can supply an appropriate service...
 
Tags: support, support contracts, contracts, support contract, remote support, support contractor, contractor, support company, service level agreement
 
 
 
 
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Apple Ignoring Support Requests forMobileMe?

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2008-07-21 17:00:42 by Brandon Eley in The Apple Blog
...support is trying to push off support requests, hoping to buy enough time to get things under control. This past Wednesday I decided it was about time to change my new 3G iPhone to sync calendar, contacts and bookmarks with the cloud through MobileMe instead of through iTunes (which I rarely ever do). After news that the MobileMe service was...
 
Tags: mobileme sync, mobileme sync issues, mobileme, mobileme push, mobileme support representative, support, mobileme support, support requests, personal response
 
 
 
 
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The Next-Gen Web: Browser Storage Support

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2008-05-29 11:50:46 by Nik Cubrilovic in TechCrunch
...support. Having broad support for open standards simplifies technology for both users and developers, but it is obvious that not all of the currently announced technologies, such as those listed above, will During the course of a series of posts here on Techcrunch we will look at various elements that make up the next-gen web and evaluate the...
 
Tags: local storage caches, local storage, local storage support, storage, flash local storage, local storage spec, support dom storage, storage engines, gears storage api
 
 
 
 
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Free Vista SP1 and XP SP3 Support

2008-06-15 17:15:48 by Jason in MS Windows Articles, Reviews and Videos
 
...support . This means that between March 18, 2008, and March 18, 2009, Vista users will be able to tap the Redmond company for unlimited installation and compatibility , free of charge. The move is a standard practice for Microsoft when it comes down to the Service Pack policy for all its operating systems. And in this context, it will also be...
 
Tags: support, vista sp1, phone support, vista sp1 support, sp1, windows vista sp1, windows, windows zero-day flaw, windows live
 
 
 
 
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Amazon Launches Paid Web Services Support and Health Monitor

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2008-04-17 10:44:47 by Allen Stern in CenterNetworks
...support services for Amazon Web Services. These support services come two months after the lengthy downtime for the S3 storage service. The new offering will support the following web services: Amazon Simple Storage Service (Amazon S3), Amazon Elastic Compute Cloud (Amazon EC2), and Amazon Simple Queue Service (Amazon SQS There are two plans...
 
Tags: support, premium support services, support services, web services, amazon, phone support, web services forums, amazon ec2, amazon web services
 
 
 
 
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MinuteFix: Crowdsourced support with a business model

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2008-06-16 22:26:00 by Rafe Needleman in Webware.com
...SupportSpace , if you want to get good support for the products you own, your best bet is usually to skip calling the official support line and find other real users of your product. Somewhere out there, you can be sure, there's a geek who knows the ins and outs of the ice maker on your Frigidaire . Or at the very least, how to troubleshoot...
 
Tags: support, minutefix, support teams, provide support, support techs, service, minutefix connect, customer service skills, customers
 
 
 
 
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Free Vista SP1 Support by Microsoft

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2008-03-25 19:39:55 by Ryan in CyberNet
...support to help users get it up and running. This is not anything abnormal for those of you who have purchased retail copies of the operating system, but if Vista came with the computer you would be deferred to the manufacturer for any support Right now you can get free support via email and they will get back to you within one business day....
 
Tags: free, free vista, free technical support, free phone support, support, vista, microsoft, vista sp1, free support
 
 
 
 
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Gold-plated support comes to Amazon Web Services

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2008-04-17 15:17:00 by Martin LaMonica in Webware.com
...support plans that give customers access to its engineers to resolve glitches The company said it will offer two levels of support--gold and silver--for a fixed annual fee or a percentage of customers' total usage of its services. The support plans are available for its Elastic Compute Cloud (EC2), Simple Storage Service (S3), and Amazon...
 
Tags: amazon, support, amazon web services, services, paid-support plans, casts amazon, amazon sqs, amazon offers pay-as-you-go, support service
 
 
 
 
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Add file type support to Vistas Explorer preview pane with PreviewConfig

2008-04-21 13:26:23 by manunkind in PC Sympathy
 
...support to the Explorer preview pane, which can be activated via Organize. Though the preview pane can be an interesting and useful feature of the OS, it really lacks in file support. Its possible to add support for more without a 3rd party program, but that requires some risky and time-consuming registry tweaking But fear not lazy and/or...
 
Tags: support, file type support, explorer preview pane, preview pane, preview, file support, file type, windows, windows media player
 
 
 
 
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